This situation can be caused by 2 factors.

  • Your IP is excluded from analytics
  • The Video is watched less than 0.1% of the total video length

Your IP is excluded from analytics

If the option "Disable my IP from analytics" is activated, then a view from your IP address will not be counted.
You can find this option in your account settings (small wrench icon at the top right corner of the screen) then go to Settings.

If this option is checked, you will be notified by a pop-up window that watched videos by your IP will be excluded from analytics.

The video is watched less than 0.1% of the total video length

When someone watches a video less than 0.1% of the total video length, it is not enough to be considered as a "view".

For a view to being considered as a legit view, the video needs to be watched at least 0.1%. 

So your viewer or you probably didn't complete watching that 0.1% of the video. 

We do have a task for our development team to improve this on our side and lower that % that needs to be watched. It will be updated in some of the future releases.

Solution:

Make sure that the option "Disable my IP from analytics" is not checked then watch the video for more than 0.1% and see if there is a change.

If the issue is still present, please contact our Support Team.

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